Mottez :bicycle rack hitch and tailgate, ski carrier, bike carrier 4x4, trailer bikes

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Exchange / Refund

If you change your mind, if the received item doesn't fit your vehicle or if you are not satisfied :

You have a 15 days period from receipt of parcel to return purchased item (return carriage costs are at  your charge).


Please contact customer service by email at vlamoot@mottez.com or call +33 320 10 37 80 from Monday to Thursday : 8 am - 12.00 / 1 pm to 5 pm, Friday : 8 am - 12.00 / 1 pm - 3 pm, in your Account in "MY RETURNED ITEMS".


After validation, customer service will send you an email with a return slip attached, in order to send back complete bike carrier in its original package.


Don't forget to stick return slip on your parcel and to enclose a copy of the invoice.

bicyclerack-mottez.com commits to refund you within 15 days maximum by bank transfer to the account used when payment by credit card or by cheque if payment was made by cheque or to exchange your bike carrier if you wish.