Mottez :bicycle rack hitch and tailgate, ski carrier, bike carrier 4x4, trailer bikes

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Buying Terms and Conditions

Rapid access to main questions (?) :

Order Confirmation by Mottez
Availability of Bike Carriers Mottez
Mottez Prices
Payment Modes
Shipping rates
Invoicing
Delivery
What is a damage ?
Cooling off rights and sale return items
Mottez Customer service
Our responsibility
Legal and contractual warranties
Banking data security

Identification

Mottez SAS is the author of the services available on www.bicyclerack-mottez.com, responsible of the treatment of personal data and the content of the site www.bicyclerack-mottez.com.

MOTTEZ SAS
SAS with 152 449 € capital
R.C. Lille 63 B 191
SIRET 303 321 152 00025
Siège social (Head Office) : Rue des Frères Mahieu, 59193 Erquinghem-Lys, France


Telephone : +333 20.10.37.80 ( Monday to Thursday 8 am – 12.00 / 1 pm – 5 pm . Friday 8 am to 12.00 / 1 pm to 3 pm).

The present general terms of sale concern the exclusive relationship between the company MOTTEZ, SAS with a capital of 152 449 €, registered at RCS of Lille N° 303 321 152, and the customers willing to order items on the site www.bicyclerack-mottez.com.
These terms apply excluding any other terms, among which those applicable in the company MOTTEZ.

Order on internet: www.bicyclerack-mottez.com

The customer orders according to the applicable process on the site and validates the summary of the order.

The customer must provide us with all necessary information for delivery : Title, name, first name, address, access code, floor, building number and other necessary information such as home or mobile telephone number in case it is needed to contact the customer to arrange a meeting during the day .

When registering in Create an account and/or when submitting a first order, requiring registration of the customer in Create an account, customer must fill in following data : Title, name, first name, complete address, e-mail address and a password. Customer also will make his choice on either receive or not receive commercial offers from www.bicyclerack-mottez.com and/or from our partners. The minimum 6 characters password is strictly personal.

During every visit, the customer must at first be identified by his log in and password prior to access to personal information in 'Log in' or before making orders,
After selecting items and being logged in, customer will choose his delivery mode, deliver address and payment mode.

Customer must fill in all mandatory fields marked in the electronic form.

The order will be summed up in MY BASKET. It can be viewed at any moment, it includes all the elements of the order and indicates the global amount including delivery rates depending on the delivery mode chosen.

Customer can go back to his order, complete informations, modify or cancel since it is not confirmed. Customer will confirm his order by clicking on CONFIRM MY BASKET.

Customer will choose his delivery address or package withdrawal address and confirm his choice by clicking on CONFIRM MY DELIVERY ADDRESS.

Customer will choose his payment mode confirm it by clicking on CONFIRM MY PAYMENT MODE.

After that customer had confirmed his order, his delivery and payment mode, he will not be able to modify or cancel his order.

Within 24 hours further to order registration, customer will receive by email a confirmation message of the order registration.

In case the confirmation message is not received within 24hours, customer should contact us on www.bicyclerack-mottez.com as it is possible that the order had not been correctly registered due to technical reasons.

Registered informations by system on www.bicyclerack-mottez.com are considered as a clear evidence of the order ( date and content ) made by the customer.


Order Confirmation on www.bicyclerack-mottez.com

An order is not considered firm and finalized, only after confirmation by the website www.bicyclerack-mottez.com. Order confirmation will include the nature and the quantities ordered, unit price of each item, price including tax of the order (including packaging and shipping). This tax including price is indicated in euro on the customer invoice.

Customer's order is considered accepted only after confirmation by www.bicyclerack-mottez.com. In some cases, it might be requested additional information to the customer. In this situation, customer will be informed about the necessary documents to send by email, mail or fax to www.bicyclerack-mottez.com in order to receive a final confirmation of the order. www.bicyclerack-mottez.com reserves the right to cancel an order if the justification documents are not received or the documents are not compliant. Additional documents will be asked to customer by email, mail or telephone.

We may ask additional justification by email to the customer for some orders. portevelo-mottez.com is committed to inform by all means desirable to the customer in case of : product supplying problems, unusual order, foreseeable problems, unavailability of a product, payment incident or non reception of mandatory justification documents.


Availability

Our products and prices are valid since they are visible on the website, they are subject to availability.
If a product is temporarily unavailable, it will be mentioned on the page of the product


Price

The prices include all taxes and are displayed in Euro
An invoice, which is also a warranty, is sent by email.


Payment

Customer can pay :
- with his debit card.
- by bank transfer.
- by cheque, in this case, the order is validated at the reception of the cheque at MOTTEZ France.

Customers payments deposit in bank is done after products are shipped to customers.
Debit card is charged once the product is shipped.


Shipping rates

The delivery is free in France mainland.
For other deliveries, please check our price list for delivery rates.


Invoicing

The invoice is sent by email to the email address indicated by customer at the shipping of the package or at the latest, at the moment of delivery . Customer will also find all his invoices in his Account, Log in, after identification.


Delivery

Deliveries are made exclusively in Metropolitan France and Monaco except students residences, military barracks, post office box, hotels or every address where it is not possible to hand over the package personally.
For other countries and Corsica, delivery is possible with additional shipping fees.

There is no delivery possible on Saturdays.

Products are delivered at the delivery address that you have indicated during the ordering process.

Deliveries are made by a carrier.

The average delivery time limit is 5 days. Sundays and holidays have to be added to the indicated leadtimes.

Deliveries in Corsica and on islands in France mainland may have longer delivery time than those displayed on the site wwww.bicyclerack-mottez.com. These additional delivery times depend on specific delivery conditions of each island.

www.bicyclerack-mottez.com cannot be held responsible for the consequences of any event occurring against its will, in particular, cases of act of God or an act of the carrier delaying or preventing the delivery of the ordered products.

Delays in delivery or in contract execution cannot cause the company to pay customer interests or damage claims.

While ordering, customer is committed to give all necessary informations to guarantee and achieve a successful delivery. In particular, a telephone number that carrier can use to contact customer during working hours.

Customer is committed for himself or for the recipient (in case of a gift) to receive the ordered goods at the address indicated in the order.

Customer might be asked to prove his identity at the reception of the delivery.

Customer is committed to sign the delivery receipt presented by the carrier, after he had opened the package and done necessary verification.

If customer encounter problems (broken package, lack of product..etc), customer will report precise statements and observations on the attendance sheet, he also will ask carrier to sign it and will keep a copy of the document. The mention " subject to inspection" has no legal value.

The claims must be noticed to the carrier and to www.bicyclerack-mottez.com by registered letter with recorded delivery in the three 3 days following product reception.

In case of damage, customer must refuse to receive the damaged product from the carrier and mention “ refused for damage” on the attendance sheet. Without this mention, it won't be possible to produce any claim against the carrier.


Definition of a damage

By signing the delivery receipt without noticing any precise claim and accepting the products, customer recognizes to have received goods in acceptable conditions and is fully satisfied. In case, delivery is not compliant to order in quality or in quantity, customer must inform us on www.portevelo-mottez.com by indicating the order reference, by calling our heldpesk hotline on +333 20 10 37 80 or by sending an email to vlamoot@mottez.com

When you order several items at the same time, and that every item has a different delivery time, the longest period is used as a basis for the order delivery time.

www.bicyclerack-mottez.com cannot be held responsible for consequences due to transportation problems.

In case of a delay in shipping, we will send you an email. In this situation, since the product is not shipped yet, you still have the possibility to cancel your order, as we charge only after items are shipped.

For cheque payment, we proceed to execute the order at the reception of the cheque. Therefore, applicable time limits depend on the day the cheque is received and are subject to modification.


Cooling off rights ans sale return items
By application of the Article L 121-20 of the consumer code, consumer has a seven days clear time limit to apply his cooling off right without justification and fines to pay, except for returned items fees.

www.bicyclerack-mottez.com gives customer a fifteen days cooling off period to apply his right. Sale return items shipping fees are payable by customer.

When a customer starts a cooling off procedure, www.bicyclerack-mottez.com is committed to refund customer in a 15 day time limit from the reception of returned item(s). Refund will be made by transfer to the bank account which credit card has been used for payment.

Before returning items customer must at first log in on the website www.bicyclerack-mottez.com and go to his Account. Customer must select products to be returned in the cooling off procedure.


Items must be returned to the following address :

ETS MOTTEZ
Rue des Frères Mahieu
59193 Erquinghem-Lys
France


Products must be returned in their original packaging, in a perfect condition, non used and with all accessories and manuals, invoices and return slip duly completed, dated and signed. Incomplete items, damaged, used or dirtied will not be accepted.


Customer Service

Customer service is here to help you with any information you need :

By email : vlamoot@mottez.com
By telephone : +33 320 10 37 80 from Monday to Thursday : 8 am – 12.00 / 1 pm – 5pm. Friday : 8am – 12.00 / 1 pm to 3pm.
By post: Service client www.bicyclerack-mottez.com – Rue des Frères Mahieu – F-59193 Erquinghem-Lys - France


Responsibility

All displayed items are compliant to applicable French legislation.

Pictures are displayed to illustrate items. We invite you to read product data sheet (description) of every items in order to see details and precise characteristics. If you have a doubt, or you need additional information, please do not hestitate to contact our customer service on www.bicyclerack-mottez.com

Towards traders and retail dealers : www.bicyclerack-mottez.com cannot be held responsible for any prejudice resulting from a professional activity.


Legal and contractual warranty

Displayed products allow customer to have a contractual warranty, this is indicated on the concerned item's description. This contractual warranty is not an impediment to the legal warranty scheduled in article 1641of the civil code.

In order to know all procedures concerning after sales service, any problem or failure on a product, feel free to contact our after sales service on www.bicyclerack-mottez.com or call 0+333 20 10 37 80, from Monday to Thursday 8 am to 12.00 / 1 pm to 5 pm. Friday : 8 am – 12.00 / 1 pm – 3 pm.

In order to fully enjoy items warranties, customer must keep his products invoices.

Contractual warranties do not cover :

- Non complaint or unusual usage of products. We invite you to carefully follow the instructions supplied with our products,
- Failures related to accessories (power cable…),
- Flaws and consequences due to external conditions,
- Repairs and interventions made on product by third party.

However, in all conditions, customer enjoys legal warranties according to the following legal texts :

Article L211-4 Consumer code
 The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.

Article L211-12 Consumer code
 Action resulting from lack of conformity lapses two years after delivery of the product..

Article 1641 – Civil Code
 A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.

Article 1648 – Civil Code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.


Banking Data Security
www.bicyclerack-mottez.com uses a security protocol SSL (Secured Sockets Layers). SSL protocol is a cryptographic system used in banking data transmission. During payment, customer is automatically directed to www.bicyclerack-mottez.com bank partners websites. Our bank partner is Scalbert Dupont Bank of CIC group. Banking data do not transit by www.bicyclerack-mottez.com system. The site never has access to banking data and in any case does conserve them.

Personal Informations

www.bicyclerack-mottez.com reserves the right to collect informations on the user.
www.bicyclerack-mottez.com for commercial purposes, can transmit to its business partners informations and identity of the user of the site www.bicyclerack-mottez.comHowever, user can oppose to the disclosure of his identity and his details during the ordering process.
www.bicyclerack-mottez.com user is informed that this automatized treatment of informations is declared to la CNIL.

In accordance to January 6th 1978 law, user has the right to access, correction, and opposition.
User can enjoy his right directly by sending us an email to vlamoot@mottez.com or by mail to : Mottez, Customer Service Relation : Service Clients - Mottez France – Rue des Frères Mahieu – F59193 Erquinghem-Lys - France


Intellectual property and use of site (Copyright)

All elements (including texts, illustrations, logos, images, drawings) of www.bicyclerack-mottez.com are the exclusive property of www.bicyclerack-mottez.com.
A full or partial reproduction of the site www.bicyclerack-mottez.com is strictly forbidden.


Applicable law – Conflicts

The present general terms are submitted to the French law. Assuming that one of the clauses of the present contract could be invalid by a change in legislation or regulations, this would in any case affect the validity and the respect of the present general terms of sale. The language of the contract is French.

In case of a conflict with a retailer related to the interpretation, execution or the validity of the present general terms of sale, the competent authority is the commercial Court of Lille in France (Tribunal de commerce de Lille, North of France).